Screwed up Staff members

My sis and I are really pissed off to our necks today.


Shall give a brief overview

My mom flew to Taiwan to visit her family (yes im half taiwanese, how cool is that?) on the 5th of november and intended to come back on the 28th of december.

But apparently, her visa was not renewed and she had to come back today in about 3 hours time, the 4th of december.

So my sister got changed the date of her air ticket to today and paid an additional $14 and a confirmation of the transaction was emailed to me and I sent it to my mom for priniting in Taiwan.


BUT TODAY.............

When my mom tried to board her plane, the receptionist did not allow and said that the bank did NOT approve of her transaction, causing her to be damn anxious and really angry. She called us from the local airport and told us about the problem

I think the reason why the bank did not approve, was coz that my sister spent 14k on the card for her wedding and amt exceeded her credit limit.

My sister went to enquire after Jetstar Asia Company... And they confirmed what my mom said.

What the fucking hell...if the bank did NOT approve, why the BLOODY HELL did you send the confirmation to my email and made us think everything was all right?

And my mom almost got stuck there in Taiwan had the bank not approved the transaction in time.

When asked why could not they inform us?

In the words of the operator :" Oh, ours is an inbound call service so we do not call the customers"


FUCK OFF AND DIE MAN.



This is a serious overlook on their part by just giving us the confirmation email when IT WAS NEVER APPROVED IN THE FIRST PLACE. AND THEY COULD NOT DO US THE COURTESY OF CALLING US AT ALL!!



I am very unsatisfied with their service and their complacent attitude in which they have treated this matter and you might just see a column in the Today newspaper screwing the shit out of their company, signed by yours truly.

Seriously and not say the ticket was cheap. $600 for 2-way ticket

I'd rather sacrifice a bit more money than to go through this kind of dumb shit that wastes time and risk missing my flight.

After this incident, 2 years ago was the last time I would ever board a Jetstar plane ever again.

someone tell me where is the "Today" newspaper website...

Their reputation is so going down.......

I'll see to that...